Refund policy
Refund Policy
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Order Cancellation
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Cancellation requests must be submitted within 12 hours of placing the order.
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A full refund will be issued if the order has not been dispatched.
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If the order has already been dispatched, a courier charge of ₹100 will be deducted.
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Refund Request Timeline
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All refund requests, regardless of the reason, must be raised within 7 days of the delivery date.
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Damaged Product Refunds
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Refund claims due to damaged products must be supported with clear images and videos.
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Refunds will be processed only after verification and confirmation from our team.
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Refunds for RTO (Return to Origin)
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For refunds requested against RTO shipments, courier charges will be deducted.
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If the RTO occurred due to the courier’s fault, a full refund will be provided.
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Unshipped/Undelivered Orders
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If an order is not shipped or delivered, refund claims must be submitted within 30 days of placing the order.
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Requests made beyond this period will not be entertained.
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Non-Receipt of Delivered Orders
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If an order is marked as delivered but not received, the complaint must be raised within 48 hours of the delivery status update.
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Complaints raised after this period cannot be investigated.
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Return Policy
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Eligible Returns
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Returns will be accepted only in cases of damaged, missing, or wrong products.
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No returns will be accepted for any other reason.
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Wrong/Damaged/Missing Products
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Complaints must be raised within 48 hours of delivery.
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Proof required includes:
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Images of the shipment with the AWB number clearly visible
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Images of the products received inside the shipment
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The final decision will be taken by our team after investigation.
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Exceptional Cases
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In rare or exceptional cases, returns may be considered at our discretion.
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The final decision will rest with our team after investigation.
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